A man accidentally text a pasta company instead of a depression help line and got an amazing response.
The unidentified male was looking for some consolation and certainly got it, but not from the likeliest of places.
Messaging a pasta company by mistake, he was pleasantly surprised with how it all eventually turned out.
So say I was a lasagna with meat sauce, but instead of cooking the way I was supposed to, I was stretched too thin with too many responsibilities and was unable to do everything well, so instead of any part of me cooking correctly, I just ended up messing up and baking poorly in every part of the pan?
Like, even the parts I normally bake perfectly, because of how much I have to do and how little time I have, even those areas of me were out of whack.
How do I get back to the confident and capable lasagna with meat sauce I have always been?
They company replied saying:
It sounds like that lasagna needs to do a reformulation. Mistakes happen sometimes and it messes everything up when it coms to even cooking but this can be fixed if the lasagna decides to try again. Lasagnas can be fixed.
To which the anonymous gentleman replied:
Is there a limit to how many times the lasagna can mess up and try again before it’s just got to be tossed out?
You’d be surprised how resilient noodles can be. I haven’t found there to be a limit.
Morale boosted, he said:
Thank you, guess I’ll start the next round of preheat and give it another go.
The company finished:
That’s the spirit! Give it another go. And as always, we’re here for you 24/7.
When the conversation was posted online, people couldn’t believe how well the employee at the pasta company handled the situation.
Evidence how a great customer service assistant can make all the difference to someone and their experiences.
One person commented, to say the pasta employee should be given a pay rise for going above and beyond he role:
When you see acts of kindness take place, especially when they can have such a positive influence, it makes you stop and realise how the world isn’t all doom and gloom.
I guess much like noodles, people are surprisingly resilient.
If you’re experiencing distressing thoughts and feelings, the Campaign Against Living Miserably (CALM) is there to support you. They’re open from 5pm–midnight, 365 days a year. Their national number is 0800 58 58 58, and they also have a webchat service if you’re not comfortable talking on the phone.
This content was originally published here.